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Cetrus Blog

How moving license keys to the cloud changes usage analysis

Posted by Erik Hoogerhuis on Oct 23, 2015 7:51:33 PM

In our last posting, we discussed some of the kinds of information of interest to stakeholders in the Asset Management space. This week, we’ll share our thoughts on the implications of cloud-based license keys on usage analysis.

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Topics: Insider

What application-related usage information is important to stakeholders?

Posted by Erik Hoogerhuis on Oct 9, 2015 7:57:10 PM

Application usage data is only helpful if it provides value to someone. The data has to have a context. The value and context of the data is dependent on many factors, including: 

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Topics: Insider

How are applications launched?

Posted by Erik Hoogerhuis on Oct 2, 2015 3:57:02 PM

In our last posting, we mentioned that to monitor an application, a vendor has to know how the application is launched. Monitoring an application requires a start point, and application launching is where Process Meter starts. We will only discuss applications running on a user’s desktop - which means downloaded applications as well as applications running in a browser. We won’t discuss server-based enterprise applications or Application Programming Interface (API) based application launches, as that is not a space Cetrus covers today.

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Topics: Insider

Monitoring applications is hard

Posted by Erik Hoogerhuis on Sep 29, 2015 11:41:38 AM

Monitoring desktop application usage is hard. You’d think it would be easy, because since the application has to run on a workstation or laptop, there should be lots of application-specific system related information.   

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Topics: Insider

Metering and monitoring are not the same thing.

Posted by Erik Hoogerhuis on Sep 4, 2015 6:29:00 PM

We talk to prospective cusomters and partners about application monitoring and we invariably hear that they have a monitoring system. For desktop systems, they say they use SCCM or some other registry reader once a week or month. License managed from a server are restricted to a contracted number. While these solutions will let you know something is installed on a desktop and whether it’s been used, that is not a monitoring solution. Restricting licenses to what has been contracted for, and even stopping sessions if an application isn’t active is not monitoring.

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Topics: Insider

Why CRM was the "Killer app" for SaaS

Posted by Erik Hoogerhuis on Jul 23, 2015 1:53:59 PM

Customer Relationship Management (CRM) solutions support perhaps the most demanding group within an enterprise – the sales team.  Until the arrival of Software as a Service (SaaS) solutions such as Salesforce.com around 1999, on premise CRM came in essentially 4 “packages”: individual user, small workgroup (2-10 users), medium workgroups (10-100 users) and enterprise.   The jumps in application packaging correlated strongly to two variables – whether and what kind of underlying database was included, and the ability to provide multiple levels of reporting and add many additional data attributes for tracking.  Each jump up in packaging also included significant resource bumps to implement and customize the application. 

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Topics: Insider

RDBMS Part 2

Posted by Erik Hoogerhuis on Jul 9, 2015 1:11:00 PM

In our last post we covered some of the history and reasons that the Relational Database Management System (RDBMS) became the database of choice for SaaS. This week we’ll discuss why the ability to “segment” the database to support multiple customers with their own “copy” was critical to being able to create the SaaS business model. For you technical folks out there, I’m a business guy, so the analogies are to help provide an understanding, rather than to be technically correct.

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Topics: Insider

The Start of SaaS - The Relational Database

Posted by Erik Hoogerhuis on Jul 1, 2015 7:51:19 PM

We’ve covered several topics around what created the conditions for Software as a Service (SaaS), and wanted to tackle perhaps the last major technology component – the Relational Database (RDBMS) –thanks to Wikipedia for a refresher. It would be interesting to know if the initial developers considered the potential impact the technology would have in the marketplace, let alone the whole new industry segment it would help create. First, here’s a little background. In our next post we’ll talk about how the RDBMS supported SaaS.

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Topics: Insider

IBSMA SAM Summit

Posted by Erik Hoogerhuis on Jun 24, 2015 1:03:00 PM

IBSMA SAM Summit.

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The Internet

Posted by Erik Hoogerhuis on Jun 22, 2015 5:17:16 PM

In the last blog post we touched on the impact that a simple little thing like a common application interface, the browser, had on software development, and how it was a fundamental step in enabling Software as a Service (SaaS). This week we’ll look at how the internet was the foundational step. I thank Wikipedia for providing the background on theARPANET, predecessor to the internet in writing this post.

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Topics: Insider